Privacy Policy

A legal disclaimer

1. Introduction

Moonlit Moss Charm ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or otherwise interact with us. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: When you make a purchase, payment processing is handled securely by third-party providers (e.g., PayPal, Stripe). We do not store payment details.
Order Information: Purchase history, order details, and customer support inquiries.
Technical Data: IP address, browser type, pages visited, and other analytical data.
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to improve user experience and website functionality.

3. How We Use Your Information

We use the collected information for the following purposes

To process transactions and fulfill orders.
To provide customer support and respond to inquiries.
To personalize and improve your shopping experience.
To send promotional emails and marketing communications (only if you have opted in).
To comply with legal obligations and prevent fraudulent activities.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: Third-party vendors, such as payment processors, shipping partners, and website hosting services, to facilitate order fulfillment.
Legal Requirements: If required by law, government authorities, or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Data Retention & Security

We retain personal information as long as necessary for business operations and legal compliance. We implement security measures to protect your data, but no method of transmission over the internet is 100% secure.

6. Cookies & Tracking Technologies

Cookies are small files stored on your device that help improve website functionality and personalize your experience. You can manage cookie preferences in your browser settings.

7. Your Rights & Choices

Depending on your location, you may have rights to:

Access, update, or delete your personal information.
Opt-out of marketing communications.
Request information about data usage.
To exercise these rights, contact us at contact@moonlitmosscharm.com.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.