Refund Policy

1. Overview

At The Moonlit Moss Charmery, we are committed to providing high-quality products and excellent customer service. This policy outlines the conditions under which returns and refunds are accepted.

2. Australian Consumer Law Compliance

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Returns and Refunds

· Faulty or Damaged Goods: If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of receipt at contact@moonlitmosscharm.com. We will arrange for a repair, replacement, or refund, as appropriate.

· Change of Mind: Please choose carefully, as we do not offer refunds or exchanges for change of mind purchases.

4. Return Process

To initiate a return for faulty or damaged goods:

Contact Us: Email contact@moonlitmosscharm.com with your order details and a description of the issue.
Assessment: We may request photos or further information to assess the problem.
Resolution: Depending on the assessment, we will offer a repair, replacement, or refund.

5. Exceptions

This policy does not limit your rights under the Australian Consumer Law. For more information on your rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

6. Contact Information

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at contact@moonlimosscharm.com

7. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.